Frequently Ask Questions
General Questions
Our current operation hours are from Monday to Friday, 9AM to 6PM (EXCLUDING Public Holiday)
No, we do not have, however you may purchase from your nearest Watsons store, Big Pharmacy, Aeon, Aeon Big, Lotus's, Jaya Grocer, Village Grocer, Cold Storage, Ben's Independent Grocer and other leading supermarkets or independence pharmacies.
Product related Questions
All of our product are labelled with a batch number. You may also send us a photo of the Batch Number for further checking.
You can use Country Farm Organics Extra Virgin Coconut Oil, All Purpose Coconut Cooking Oil, Flaxseed Oil, Sesame Oil, Olive Oil and Avocado Oil for cooking.
We recommend storing it in a cool, dry place and avoid direct sunlight.
Yes, all our salts (Himalayan Rock Salt, Portuguese Sea Salt and French Sea Salt) are iodised. This is a regulated requirement by Ministry of Health Malaysia.
For more info, please refer to: Program. Pengiodinan Garam Secara Universal (USI) di Malaysia
All our honeys are not adulterated (i.e. without added sugar). Sugars (fructose and glucose) are naturally present in honey. Both our Acacia and Wildflower Honey hold the certification by MOH - Skim Pensijilan Makanan Autentik, which you may find above logo on our packaging.
For more info, please refer to: https://hq.moh.gov.my/fsq/autentik
The solid part you see is called honey crystallisation. This is a natural process and not a sign of poor quality.
Honey is a supersaturated sugar solution, making it prone to crystallisation. The two primary sugars in honey are fructose (fruit sugar) and glucose (grape sugar). The ratio of these sugars varies between honey types, influencing the crystallisation rate.
Glucose, being less soluble than fructose, is the sugar that crystallises. As glucose separates from the solution, it forms tiny crystals that spread throughout the honey. This process continues until the honey reaches a stable, saturated state, resulting in a thicker, crystallized texture.
Oil separation is a natural occurrence in all-natural organic peanut butter. It's a sign that our peanut butter is made with real peanuts and no artificial additives (ie. emulsifier, stabiliser, thickener, etc). To enjoy a consistent texture, simply stir the peanut butter well before each use.
All our beans have to be cook, as they're raw.
Yes, all of our products are certified organic. To meet organic standards, products must be free from genetically modified organisms (GMOs).
Oats themselves are naturally gluten-free.
Order & Delivery related Questions
Upon successful paid order, it takes 1-2 working days to pack your order and 3-4 days for delivery.
You may track your parcel status from your order details page.
We currently offer shipping within Malaysia only.
Once your order is confirmed, we are unable to make any changes or cancellations.
Unfortunately, we cannot change the delivery address once your order has been confirmed. To prevent order delays and errors, please double-check your shipping information before completing your purchase.
We currently offer standard delivery for all orders. Unfortunately, we don't have a same-day delivery option available at the moment.